Product Returns

If you would like to exchange or return an item purchased from our website, please enclose proof of purchase, along with the original packaging.

Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.

  1. Items purchased online can be returned via post or direct to our shop.
  2. If returning directly, we recommend insuring your parcel to protect your goods in transit.

Please send to:
Stuarts of Rayleigh Ltd,
124-126 High Street,
Rayleigh,
Essex,
SS67BY

Unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.

Stuarts of Rayleigh Ltd will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

If any items in your order proves to be faulty, please return the items to Stuarts of Rayleigh Ltd with a copy of the delivery note. If you need any advice, please call us.

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

Certain exclusions apply see paragraph below. Please include your Order Number, Date of Despatch (found on your despatch note), the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the us.

For further details on returning your purchase to us, please refer to the delivery note.

Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.

Cancellations

Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 14 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty.

Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched. Any service not provided by us, such as a special delivery service will not be refunded. You are under a duty to take reasonable care of the goods, which means the goods must be unused.

Please contact us should you wish to cancel your order.

Please complete the form below to request an RMA number.

Order Information
Product Information